Service Desk Analyst Job Opening in Bangalore 2026!!!
Unisys announced job vacancy for the post name of Service Desk Analyst. The place of posting will be at Bangalore. Candidate who have completed Graduate/ Engineering/ Post Graduate with Freshers and experience are eligible to apply for this job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | Unisys |
| Qualification | Graduate |
| Skills | strong troubleshooting and problem solving skills |
| Category | support |
| Work type | Onsite |
| Position | Service Desk Analyst |
| Location | Bangalore |
| Salary | As per company norms |
| Job type | Full time |
| Requisition id | REQ574841 |
They are seeking a Technical ServiceDesk Analyst L1 to provide first-leveltechnical support to end users byhandling IT incidents and service requests. This role involvestroubleshooting hardware, software,network, and application-relatedissues while ensuring excellent customer service and adherence toservice level agreements (SLAS).
ROLES AND RESPONSIBILITIES
- Serve as the first point of contactfor IT support requests via phone,email, chat, and ticketing systems.
- Log, categorize, prioritize, andtrack incidents and servicerequests.
- Provide first-level troubleshootingfor desktop, laptop, mobile, printer,and application-related issues.· Troubleshoot Windows operatingsystems, Microsoft 365 applications,Outlook, Teams, and basicnetworking issues.
- Reset passwords and manage useraccounts through Active Directoryor relevant identity managementtools.
- Escalate unresolved incidents toappropriate Level 2/Level 3 supportteams.
- Maintain accurate documentationof issues, resolutions, and supportactivities.
- Follow ITIL processes for Incident,Request, and Problem Management.
- Ensure timely resolution inaccordance with defined SLAS.
- Assist users with remote access,VPN, hardware setup, and software installations.
REQUIRED SKILLS AND QUALIFICATION
- • Knowledge of Windows 10/11operating systems.
- Basic understanding of Microsoft365 (Outlook, Teams, Word, Excel,PowerPoint).
- Knowledge of Active Directory andpassword management.
- Understanding of networkingfundamentals (TCP/IP, DNS, DHCP,VPN).
- Experience with ticketing toolssuch as ServiceNow, Remedy, Jira,or similar.
- Strong troubleshooting andproblem-solving skills.
- Excellent verbal and writtencommunication skills.
PREFERRED QUALIFICATION
- Bachelor’s degree
- Microsoft certifications are anadded advantage.
EXPERIENCE
- 1-3 Years of experience in ServiceDesk, Technical Support, DesktopSupport, or IT Operations Supportvia phone, email, chat, and ticketingsystems.
APPLY LINK – https://unisys.wd5.myworkdayjobs.com/External/job/Bangalore-KA-India/Service-Desk-Analyst_REQ574841
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